If you have looked around our website lately, you would have noticed that there is a big push on to promote the upcoming breakfast seminars that our Executive Director, Ivanka Menken is presenting. The next one is on ISO 20000 and how it compares/differs to ITIL.
Interestingly enough, this seminar is a result of industry requests, wanting to know more, without having to first commit to a whole 3 day professional development course without really understanding what this standard is about.
So – if you are in the Brisbane area and are keen to find out about ISO 20000, come along… Dates are June 11 12, 13,from 7-9am.
Added bonus – ISO 20000 Introduction Toolkit and a book titled “10 Mistakes you can’t afford to make, and how ISO/IEC 20000 will save you. (total value over $200)
Small investment of time (and a little bit of money to cover catering) for potentially huge return.
Till next time Cheers from the ITIL Australia Team at The Art of Service
Michael
What’s in the Toolkits?
I received an email today from Steve, who read my last Blog, asking exactly “What is in your Toolkits?”….
So today – clarification time…
The purpose of the Toolkits is 2 fold :
1 – Educate (we are an ITSM Education Company afterall) on the process or topic that the toolkit focuses on – this is mostly done through powerpoint slides, adapted from our accredited classroom programs, as well as supporting documents
2 – Starting points/Templates – within each toolkit, you will find numerous document and/or spreadsheet templates, which you can modify/personalise to suit your organizational needs.
Why do the hard yards of reinventing wheels when you can take save time and “labour” $$ by using adaptable templates, or even as stimulus to your own documents?
I was also asked about the cost. My response – when you calculate the time and money used to create your own…. Time and Money well saved by buying the toolkits.
I hope this has clarified for many the questions that Steve asked.
Thanks Steve
Till next time Cheers from the ITIL Australia Team at The Art of Service
Michael
And the Manager Bridging results are in…
For those eagerly following the outcome of the Manager Bridging Program the results are in…
75% of our participants passed the 90 minute 20 multiple choice exam (remember that an 80% pass rate is required).
That is a fantastic outcome for our participants! Especially considering that current Global pass rates are only 34%!
Remember – this course is not meant to be easy – they don’t want to just “give” the Expert certification away…
Congratulations to our successful participants. As one said:
“It is difficult to receive more than 80% correct [pass] rate. However, I could pass it at the first challenge by having participated in this course”
Atsushi, Japan 2008
High on our priority list… turn that 75% to 100%! Till next time Cheers from the ITIL Australia Team at The Art of Service
Michael
Have we done it again???
From where we see it (and yes we have been researching), we believe that The Art of Service is again the first to deliver one of the new ITIL V3 Courses…
This time it’s the ITIL V3 Manager Bridging Course.
As I type, we are delivering our first V3 Manager Bridging Program to ITIL Service Managers from India, Japan and Australia.
Being able to deliver this program is really exciting our Executive Director (and Trainer), Ivanka Menken. As she sees it, we are again leading the way in providing high quality service management educational programs.
But of course, it is possible that we are wrong.. and if we are, please be sure to let us know.
Until then… lets the trumpets sound… Till next time Cheers from the ITIL Australia Team at The Art of Service
Michael
Free ITIL Service Catalog PLUS 10% Special Discount Code
Free 23 Page ITIL Service Catalog - Subscribe and Get yours FREE Now
Simply Subscribe here to our free, weekly no obligation reports and have instant access to the ITIL Service Catalog
PLUS Receive Your Special 10% Discount code on ALL Products NOW by entering your email address here:
itSMF Accredited for ISO/IEC 20000 Certification trainings for consultants
EXIN Service Quality Management Foundation Program
EXIN/TUV ISO/IEC 20000 Foundation Program
Gamingworks Accredited for Apollo 13 ITIL simulation
Government endorsed supplier
Non-ITIL Education programs
SMQ Foundation program
This 2-day classroom program has been designed as an introduction course into ISO20000 and ISO9000. It is aimed at IT professionals who would like to know more about these ISO standards and the steps that need to be undertaken to prepare your organisation for a certification audit.
ISO/IEC 20000 Consultant Program (itSMF accredited)
This accredited 3 day consultant program will allow participants to master the ISO 20000 standard and prepare for the associated certification.
ISO 20000 will become a basic requirement for IT Service providers and is fast becoming the most recognized symbol of quality regarding IT Service Management processes. The Art of Service is pleased to be able to present this fully accredited 3 day Consultant program to assist IT professionals master and understand the standard itself and issues relating to earning actual standards compliance.
Information Security based on ITIL and ISO27001/ISO 17799
A 2-day workshop style course that covers the most common aspects of information security and the frameworks & standards used to implement it. The program explores information security within the ITIL framework and how this fits in with the ISO 27001 and the ISO 17799 Code of Practice.
For more information
Client Feedback
I took my test today and PASSED with a 75%!! Your course was a tremendous help in aiding me to pass the test. I will recommend your course to anyone who does not wish to pay a high price for attending a traditional instructor lead course. Your course is ever bit as accurate as the traditional classes. Artofservice ROCKS!!
R, Quentin
Every now and then we receive client feedback that makes us blush from ear to ear. Here is feedback from a client that did the online Capacity Management training, which has a writen test at the end that gets marked with extensive feedback from our trainers:
"I just wanted to let you know that I received feedback on my assessment, and I found it extremely helpful.
It gives me an idea on moving forward, and on what areas I need work and focus. I also viewed the vodcasts that were recommended, and they were great!
I think that you have done a wonderful job with these, and they are a wonderful means of getting useful information out there without being boring.
I found the Capacity Management online course very beneficial, and will be moving on to the Security Management course. Then, I plan on preparing for the Foundation Practitioners Certification utlizing your online material.
Thanks again so much for providing easy-to-use and easily accessible educational materials."
